BUS 520 Final Exam Solution
BUS 520 Final Exam Solution
Part 1
• Question 1
During which stage of team
development does hostility and infighting occur with the team typically
experiencing many changes?
• Question 2
__________ teams bring together
people from different functional departments or work units to work on a common
task.
• Question 3
When voting is required in problem
solving teams, __________.
• Question 4
Teams that __________ typically work
with a target completion date and disband once their purpose has been
fulfilled.
• Question 5
The __________ to team building
offers opportunities for intense and concentrated effort to examine group
accomplishments and operations.
• Question 6
_________-role conflict occurs when
a person’s values and needs come into conflict with role expectations.
• Question 7
The __________ approach to team
building places group members in a variety of physically challenging situations
that must be mastered through teamwork, not individual work.
• Question 8
__________ occurs when too much is
expected and the individual feels overwhelmed with work.
• Question 9
A decision maker tells subordinates
that lunch schedule is needed and asks them when they would like to schedule
their lunch and why before making a decision. This is an example of a
________________ decision.
• Question 10
Threats to overall business success
are called __________ risks.
• Question 11
__________ decisions are
specifically crafted or tailored to the situation at hand.
• Question 12
The first step in the rational
decision model is _______________.
• Question 13
The most difficult environment for decision
makers to cope with is the __________ environment.
• Question 14
__________ involves interpersonal
difficulties that arise over feelings of anger, mistrust, dislike, fear,
resentment, and the like.
• Question 15
Conflict between functional departments
such as marketing and manufacturing is a common example of __________.
• Question 16
__________ occurs when a formal
authority simply dictates a solution and specifies what is gained and what is
lost by whom.
• Question 17
__________ commonly involves
supervisor-subordinate disagreements over resources, goals, deadlines, or
performance results.
• Question 18
The term __________ is sometimes
used to describe rudeness in electronic communication.
• Question 19
The success of international
business practices such as outsourcing often rests with the quality of
__________.
• Question 20
The open and honest sharing of
information is known as __________.
• Question 21
When in doubt regarding the clarity
of your written or spoken message, the recommended course of action to follow
is:
• Question 22
The __________ is an unwritten set
of expectations about a person’s exchange of inducements and contributions with
an organization.
• Question 23
In building on the Machiavellian
tradition, managers are often considered __________ when they seek their own
goals or use means that are not currently authorized by the organization or
that push legal limits.
• Question 24
Managers derive power from both organizational and individual sources, which are called __________.
Managers derive power from both organizational and individual sources, which are called __________.
• Question 25
Which strategy for exercising
relational influence can be described as “using the exchange of benefits as a
basis for negotiation?”
Part 2
• Question 1
The role of __________ is to promote
adaptive or useful change.
• Question 2
Meindl referred to the phenomenon
whereby people attribute almost magical qualities to leadership as
_____________.
• Question 3
__________ is exerted by persons
appointed to or elected to positions of formal authority in organizations.
• Question 4
__________ is the process of
influencing others to understand and agree about what needs to be done and how
to do it, and the process of facilitating individual and collective efforts to
accomplish shared objectives.
• Question 5
The __________ to studying
leadership sought to identify important differences between leaders and
non-leaders.
• Question 6
“Know thyself” is the essential
argument of __________ leadership.
• Question 7
People respond to a(n) __________
change strategy mainly out of the fear of being punished if they do not comply
with a change directive or out of the desire to gain a reward if they do.
• Question 8
A key similarity shared by ethical,
authentic, spiritual and transformational leadership is __________.
• Question 9
__________ represent(s) forces for
change that deal with mergers, strategic alliances, and divestitures as ways of
redefining organizational relationships with challenging social and political
environments.
• Question 10
The leadership context of __________
refers to a dramatic departure from prior practice and sudden threats to
high-priority goals with little or no response time.
• Question 11
Organizations are encouraged to
develop a dominant and coherent set of __________. Although every member may
not agree with them, all members will know they are important.
• Question 12
The five-step program for developing
the multicultural organization was developed by __________.
• Question 13
__________ involves reaching goals
and dealing with outsiders.
• Question 14
To many researchers and managers,
shared common values lie at the heart of organizational __________.
• Question 15
Which step in the innovation process
focuses on establishing an idea’s potential value and application?
• Question 16
The major advantages of the
__________ pattern are its flexibility in meeting external demands, spotting
external changes, integrating specialized individuals deep within the
organization, and focusing on the delivery of specific products to specific
customers.
• Question 17
__________ statements are written
statements of organizational purpose, which may include corporate ideas of
service to society.
• Question 18
__________ is the degree to which
the authority to make decisions is delegated to lower levels in an
organization’s hierarchy.
• Question 19
__________ are work groups that
conduct the major business of the organization.
• Question 20
__________ methods of coordination
produce synergy by promoting dialogue, discussion, innovation, creativity, and
learning, both within and across organizational units.
• Question 21
A research and development
laboratory is an example of __________ technology.
• Question 22
In many organizations, the initial
implementation of __________ displaces the most routine, highly specified, and
repetitious jobs but it did not alter the fundamental character or design of
the organization.
• Question 23
Successful organizations arrange
their __________ to meet the dictates of their dominant technologies or
workflows and information technology opportunities.
• Question 24
Environmental uncertainty and
volatility can be particularly damaging to __________.
• Question 25
Joan Woodward’s three categories of
technology include __________.
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